F.A.Q.S.

WHEN WILL MY ORDER SHIP?

We will make our best effort to process you order as quicky as possible. Some orders may take up to 72 hours to ship.

TENOVERSIX offers shipping through FedEx Ground, Standard Overnight, 2 Day, and 3 Day. Orders are shipped on regular business days, Monday - Friday. FedEx Standard Overnight orders must be recieved by 2 PM PST, Monday - Thursday to be received the following business day. FedEx Standard Overnight orders placed on a Friday before 2PM wil be received the following Monday, excepting holidays.

WHAT IS THE RETURNS POLICY?

Returns are accepted within 7 days of receipt of your order for store credit or exchange only. All returns must be approved by TENOVERSIX. Items must be returned in original and unused condition with original manufacturer's packaging if it was included. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 7 days from receipt of order at your shipping address.

For all international orders, returns and exchanges may only be authorized if the customer pays for all shipping and duties both directions.

All custom, special orders, opened items or items returned without all original packaging, and sale items or items specified as final sale are non-returnable.

Any marked down or sale item purchased is considered to be a final sale meaning we will not be able to accommodate returns or exchanges on sale items.

To make a return for store credit or an exchange, you will need a Return Merchandise Authorization number. Please email us at sales@tenover6.com and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.

Please ship via certified US Mail, UPS or FedEx to:

TENOVERSIX
RMA# xxx
8425 Melrose Avenue
Los Angeles, CA 90069
(323)330.9355

Upon receipt of the shipment, tenover6.com will contact you by email to confirm your store credit or exchange. Please reference your RMA number when calling or emailing to check on the status of your return.

Internet returns may also be made in person to TENOVERSIX within 7 days of shipping order date only during our normal business hours of 11-6pm M - F and 12-5pm on Sun. We will issue you a store credit or you may exchange your item for something new.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Paypal, and TENOVERSIX Gift Cards

HOW CAN I BUY SOMETHING IF I DON'T WANT TO USE A CREDIT CARD ONLINE?

We can take your order in a variety of ways, and yes you will have the same choices of gift-wrap and message. You can telephone us, with your credit card details, at +1 (323) 330-9355, or you can email us at sales@tenover6.com.

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

After you click "Process Order" an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed.

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please call us at +1 (323) 330-9355 as soon as possible to either add or remove an item from your order. Once an order is being packed at our Distribution Center we are no longer able to modify your order.

WHEN WILL I BE CHARGED?

Once your order has been placed, your credit card will be charged. You will only be charged for the items that you ordered, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for errors made during order, address or credit card entry.

HOW WILL MY ITEMS BE SHIPPED?

In an small effort to save the world, TENOVERSIX reuses boxes and sends your objects in perfectly, imperfect packaging. Recycled is beautiful. Shipping is offered through FedEx Ground and FedEx Standard Overnight.

DO YOU SHIP INTERNATIONALLY?

TENOVERSIX offers shipping through FedEx or the US Postal Service for international orders. Orders are shipped on regular business days, Monday - Friday. Depending on the destination the delivery time averages 3-10 days with FedEx and 6 - 10 days with the US Postal Service. In either case international shipping is the responsibility of the customer. Both services come with tracking information if requested, and FedEx offers a guaranteed and insured level of service. However, though less expensive, the Postal Service does not offer the same guarantees and by choosing this option TENOVERSIX waives liability for insuring the shipment's arrival. Orders must be received by 2 PM PST,  Monday - Thursday to be shipped the following business day.

Please note you may be charged various importation taxes and fees depending on the country to which the order is being shipped. We have no control over this nor do we know which countries charge and how much they charge. If this is of concern to you please research this prior to placing your order.

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