Returns are accepted on any full price item, within 7 days of receipt of your order for store credit, exchange or refund.
For all international orders, returns and exchanges may only be authorized if the customer pays for all shipping and duties both directions.
All custom, special orders, opened items or items returned without all original packaging, and sale items or items specified as final sale are non-returnable.
To make a return for store credit or an exchange, you will need a Return Merchandise Authorization number. Please email us at email@example.com and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.
Please ship via certified US Mail, UPS or FedEx to:
1511 Commerce St.
Dallas, TX 75201
Phone: +1 (214) 261-4535
Upon receipt of the shipment, tenover6.com will contact you by email to confirm your store credit or exchange. Please reference your RMA number when calling or emailing to check on the status of your return.
Internet returns may also be made in person to TENOVERSIX within 7 days of shipping order date only during our normal business hours of 11-6pm M - F and 12-5pm on Sun. We will issue you a store credit or you may exchange your item for something new.