Returns are accepted on any full price item, within 7 days of receipt of your order for store credit, exchange or refund. All returns must be approved by TENOVERSIX. Items must be returned in original and unused condition with original manufacturer's packaging if it was included. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 7 days from receipt of order at your shipping address. All sales are final after 7 days with no price adjustments. All sales are final on sale merchandise, jewelry, swimwear, lingerie, beauty products and gift certificates.
For all international orders, returns and exchanges may only be authorized if the customer pays for all shipping and duties both directions.
All custom, special orders, opened items or items returned without all original packaging, and sale items or items specified as final sale are non-returnable.
Any marked down or sale item purchased is considered to be a final sale meaning we will not be able to accommodate returns or exchanges on sale items.
To make a return for store credit, exchange or refund, you will need a Return Merchandise Authorization number. Please email us at firstname.lastname@example.org and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.
Please ship via certified US Mail, UPS or FedEx to:
8425 Melrose Avenue
Los Angeles, CA 90069
Upon receipt of the shipment, tenover6.com will contact you by email to confirm your store credit or exchange. Please reference your RMA number when calling or emailing to check on the status of your return.
Internet returns may also be made in person to TENOVERSIX within 7 days of shipping order date only during our normal business hours of 11am - 6pm Monday - Saturday and Noon - 5pm on Sunday. We will issue you a store credit or you may exchange your item for something new.